Delivery Information 
General info...
All our chairs (apart from Saunton) are pre-assembled with their sling and come flat-packed, packaged in 100% recyclable materials. 

Some particular products may have a longer lead time and need to be ordered in. If this is the case you will be notified on the product description page or via email

All our products are dispatched from our warehouse in Exeter. For Mainland UK (including Isle of Wight, not including Scottish Highlands) delivery is between 3-8 working days.

Giant Deckchairs use a commercial courier service for all our products, their normal delivery schedule is Monday to Friday between 07.00 to 18.00. We are unable to specify times of delivery due to capacity and traffic on the day. Office hours are taken into consideration but we cannot guarantee delivery within your specified time frame due. 

The courier will deliver to the entrance of your premise. They are unable to help with construction of your products, or removal of packaging. 

All our products will need to be signed for upon delivery. If nobody is available when the delivery is made, further instructions on how to rearrange the delivery will be left. 

You are welcome to collect your order from us. Risk in the Goods shall pass to you when the Goods have been signed over when collected by you or your appointed collection agent.

A person is to be present upon delivery to sign for the goods and help unload Giant Deckchairs, as they require 2 people to lift. If someone is not present the courier may be unable to deliver the goods in which case you will be liable to pay for a re-delivery if required.

Should your item not be successfully delivered to you for reasons outside of Our control then you will be liable to pay for a re-delivery if required. This may involve surcharges related to recovering the goods from the courier.

All products are sent with an order slip which contains the price paid per item.

The exciting bit... 

When your product arrives you can unwrap them, recycle your packaging and away you go! Bantham and Elbury require a safety bolt to be attached before use. Instructions on how to do this are inside your parcel.  Saunton is the only product that requires self assembly, we recommend 2 people to construct the chair, and you can find full instructions on how to do this on our website. 

International delivery...

We can arrange delivery worldwide (you’d be surprised by how far our Deckchairs have travelled). For countries outside Europe, our Giant Deckchairs are supplied with aluminium poles to reduce weight for shipping, however if you’d prefer wooden poles, let us know. International delivery times will be longer, so if you have a specific deadline, please get in touch as soon as possible. Just a note, the consignee is responsible for any currency conversion charges, import duty and taxes associated with their order. 

The important bit...

Delivery will be classed as successful once the product has arrived at the address you have provided. Signatures will be required as proof of delivery, but confirmation procedures are ultimately decided by third party organisations. All goods must be signed for by an adult aged 18 years or over. 

Products will only be left at the delivery address without the recipient's signature if you have specifically requested this and by so doing, you accept all liability as to the completeness and security of the goods. In this case we will not accept any claims for short or non delivery of your order.

In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.

You can read more information on this in our terms and conditions.

Last updated 28/11/19
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